140 – 6011 No. 1 Rd Richmond, BC V7C 1T4 CANADA

Omar aneflouss

I recently had the opportunity to visit Terra Nova Clinic with my family, and overall, it was a positive experience. The staff at the clinic were incredibly professional, caring, and accommodating, making us feel welcome and at ease from the moment we walked in.

One aspect that stood out was the exceptional behavior of the clinic’s staff. They were friendly, and courteous, and displayed a genuine concern for our well-being. They patiently answered all our questions and provided clear explanations about the procedures and treatments. It was evident that they were dedicated to delivering high-quality healthcare services.

I would also like to express my appreciation for the Nurse Practitioner who followed up with us. She was thorough in her examination, taking the time to listen attentively to our concerns and addressing them with care and expertise. Her approach was both professional and empathetic, making us feel confident in the treatment plan she recommended.

However, I must highlight one aspect that left us slightly disappointed—the examination room capacity. Given that we visited as a family of four, the room felt considerably cramped. It was challenging for all of us to fit in comfortably and maintain privacy during the examination. The lack of space made the experience a bit uncomfortable and hindered our ability to fully relax.

Furthermore, the absence of an activated air conditioning system compounded the issue. With a limited amount of fresh air circulating in the room, the environment quickly became stuffy and uncomfortable. It’s essential for a healthcare facility to ensure a comfortable and conducive atmosphere for patients, especially during moments of anxiety or discomfort.

Despite these shortcomings, I acknowledge that Terra Nova Clinic provided us with exceptional care and service. While the examination room size and lack of AC were inconveniences, the professionalism and expertise of the staff, as well as the attentiveness of the Nurse Practitioner, made up for these shortcomings. We couldn’t ask for more in terms of their dedication to patient care and well-being.

Overall, Terra Nova Clinic offers excellent healthcare services, but there is room for improvement in terms of the examination room capacity and ensuring a comfortable environment for patients. With a few adjustments, the clinic would undoubtedly provide an even more pleasant experience for all visitors.