Dear Patients,
We are pleased to inform you of key updates to our online booking process. Please review the following guidelines before proceeding:

Booking With Your Primary Care Provider
Essential Booking: Appointments must be made with your designated primary care provider (Family Physician or Nurse Practitioner). Bookings with other practitioners without explicit instructions to do so may be cancelled without notice.

Telemedicine Appointments
Remote Availability: Our doctors may work remotely on certain days. For telemedicine (phone) appointments, please book under your provider’s telemedicine account (e.g., Telemedicine Dr. Wilson or Telemedicine NP Linda Yang). For in-person visits, use their regular booking account.

Appointment Wait Times
Team-Based Care: We strive for high-quality, timely care through a team-based approach. If you’re unable to see your designated provider, an appointment with an associate may be offered. Our goal is sustainable, quality care for all patients. For urgent needs, contact us via call or email (support@terranovamedical.ca).

Pharmacy Services
Minor Ailments & Contraception: Pharmacists can assess and treat conditions like allergies, cold sores, and more. They can also prescribe various forms of contraception, including IUDs and implants (note: clinic visit required for insertion).

Provider Availability
Location-Specific Providers:

• Squamish: Dr. Alison Ukrainec
• Main Street (Vancouver): Dr Lydia Gibson-Boyce
• Richmond: All other Family Physicians and Nurse Practitioners
  

Doctors Who Also See Other Patients:

• Terra Nova Patients: Dr. Stewart Mawdsley, Dr. Clarissa Zafirov, Dr. Ali Qazalbash, Dr. Alison Ukrainec (Squamish)
• Terra Nova Patients (No Walk-ins): Dr. Ahmed Hashim, Dr. Kushal Khera

New Patient Registrations

• Richmond: Accepting new patients on a waitlist basis. Email support@terranovamedical.ca to register.
• Squamish: Accepting new patients. Email squamish@terranovamedical.ca to register 
• Main Street (Vancouver): Accepting new patients on a waitlist basis. Email mainstreet@terranovamedical.ca to register 
• Yorkson (Langley): Accepting new patients. Email info@yorksonmedicalclinic.ca to register 

Additional Information
Bookings that do not comply with these guidelines may be cancelled. If you have questions or need assistance, please contact us at support@terranovamedical.ca.

Thank you for your understanding and cooperation.
Best regards,
Terra Nova Medical Clinics